Terms of service

 

Welcome to rstmen.shop.

These Terms of Service govern your access to and use of the rstmen.shop website, including any purchases made through our online store. Throughout these Terms, “we”, “us” and “our” refer to rstmen.shop, and “you” and “your” refer to any visitor, customer or user of the website.

By visiting our website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies published on our website.

Please read these Terms carefully before using our website. If you do not agree with them, you should not use our website or purchase products from us.

1. About Us

This online store is operated by:

Store Name: rstmen.shop
Email: info@rstmen.shop

Business Address: 67 Mazurek Way, Swindon, United Kingdom

Our store is hosted using Shopify’s ecommerce platform, which enables us to display and sell our products online.

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

  • You are at least 18 years old; or

  • You have permission from a parent or legal guardian to use the website and place an order;

  • You have the legal capacity to enter into a binding contract;

  • The information you provide is accurate, current and complete; and

  • You will use the website only for lawful purposes.

We may refuse or cancel an order where we reasonably believe that the customer is not legally entitled to enter into the transaction.

3. Use of the Website

You may use our website for personal and lawful shopping purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes;

  • Provide false, misleading or incomplete information;

  • Attempt to gain unauthorised access to our website, servers or customer accounts;

  • Introduce viruses, malware or other harmful technology;

  • Interfere with the security or normal operation of the website;

  • Use automated systems to scrape, copy or extract website content without permission;

  • Copy, reproduce or commercially exploit our content without authorisation;

  • Impersonate another person or organisation;

  • Use stolen or unauthorised payment information;

  • Place orders for resale where we have not authorised commercial purchasing; or

  • Violate any applicable law or the rights of another person.

We may suspend or restrict access where we reasonably believe that these Terms have been breached.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications and other information are accurate.

However:

  • Colours may appear differently depending on your screen or device;

  • Product packaging may change;

  • Measurements may be approximate;

  • Minor variations may occur between production batches; and

  • Product availability may change without notice.

These provisions do not affect your rights where a product is materially different from its description, faulty, not of satisfactory quality or not fit for its intended purpose.

5. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it. A product may become unavailable before checkout or before we accept your order.

Where an ordered product is unavailable, we may:

  • Contact you to offer a reasonable alternative;

  • Delay fulfilment with your agreement; or

  • Cancel the affected item and issue a refund.

We will not send a substitute product without informing you where the substitution would materially differ from the product ordered.

6. Prices

Product prices are displayed on the website at the time an order is placed.

Prices may change at any time, but a change will not normally affect an order that we have already accepted.

Before completing checkout, you will be shown:

  • The price of the products;

  • Applicable discounts;

  • Delivery charges, where applicable;

  • Taxes or duties collected by us, where applicable; and

  • The total amount payable.

If a pricing error is obvious and could reasonably have been recognised as an error, we may contact you before accepting or fulfilling the order. You may choose to proceed at the correct price or cancel the affected item for a refund.

7. Discount Codes and Promotions

Discount codes and promotional offers may be subject to additional conditions.

Unless otherwise stated:

  • A discount code cannot be exchanged for cash;

  • Only one discount code may be used per order;

  • Discount codes cannot normally be applied retrospectively;

  • Promotions may have an expiry date;

  • Certain products may be excluded;

  • Minimum order values may apply; and

  • Discounts apply only to the amount specified in the promotion.

We may withdraw or amend a promotion before an order is placed. We will not normally withdraw a valid discount from an order that has already been accepted unless the promotion was used fraudulently or contrary to its published conditions.

8. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

You are responsible for checking that the following information is correct before submitting the order:

  • Products and quantities;

  • Sizes, colours or other options;

  • Delivery address;

  • Billing information;

  • Contact details;

  • Delivery method; and

  • Total price.

After an order is submitted, we may send an automatic acknowledgement. This acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

9. Order Acceptance

A binding contract is formed when we:

  • Send an order acceptance or dispatch confirmation; or

  • Otherwise clearly confirm that the order has been accepted.

If we cannot accept an order, we will notify you and refund any payment already taken for the rejected order.

We may refuse or cancel an order for reasonable grounds, including:

  • The product is unavailable;

  • Payment was not authorised;

  • The billing or delivery information could not be verified;

  • A price or description contained an obvious error;

  • We suspect fraud or unauthorised payment activity;

  • Purchase limits were exceeded;

  • The order breaches these Terms; or

  • We are unable to deliver to the address provided.

We will not refuse an order for an unlawful or discriminatory reason.

10. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method;

  • The payment information is accurate;

  • Sufficient funds or credit are available; and

  • The payment may be processed for the total order amount.

Payments may be processed by Shopify Payments or another authorised payment provider. Payment providers may perform fraud, identity or security checks in accordance with their own terms and privacy notices.

We do not generally receive or store complete payment card details where they are processed directly by an authorised payment provider.

11. Order Verification

We may contact you to verify an order before dispatch. Verification may be required where:

  • The order value is unusually high;

  • Billing and delivery information differ significantly;

  • Payment screening identifies a potential risk;

  • Multiple payment attempts have been made; or

  • We reasonably suspect unauthorised activity.

We may delay or cancel fulfilment if requested verification is not completed within a reasonable period.

12. Order Changes and Cancellations Before Dispatch

Contact us as soon as possible if you need to change or cancel an order:

Email: info@rstmen.shop

We will make reasonable efforts to accommodate the request, but we cannot guarantee changes or cancellations after processing or dispatch has begun.

If the order has already been dispatched, you may need to receive it and use the cancellation and return procedure described in our Return and Refund Policy.

13. Delivery

Delivery estimates and available destinations are described in our Shipping Policy and during checkout.

Unless otherwise agreed, we will arrange delivery within the period required by applicable law. Delivery dates are estimates unless we have expressly agreed that a particular date is essential.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Customs procedures;

  • Public holidays;

  • Transport disruption;

  • Incorrect address information;

  • Security inspections;

  • Industrial action; or

  • Other events beyond our reasonable control.

We will take reasonable steps to inform you of a material delay and arrange an appropriate solution in accordance with your legal rights.

14. Delivery Information

You must provide a complete and accurate delivery address.

We are not responsible for a delay caused by incorrect or incomplete information supplied by you. Where legally permitted, you may be responsible for reasonable redelivery or return costs caused by an incorrect address, failure to collect a parcel or unjustified refusal of delivery.

This does not apply where the delivery problem was caused by us or the delivery provider acting on our behalf.

15. Risk and Ownership

Responsibility for the goods generally passes to you when the goods are delivered to:

  • You;

  • A person identified by you to receive them; or

  • A safe place or neighbour specifically authorised by you.

Ownership of the goods passes to you after we have received full payment and the goods have been delivered.

Nothing in this section reduces our responsibility for goods lost or damaged before delivery to you or your authorised recipient.

16. Right to Cancel

Consumers purchasing online generally have the right to cancel most orders without giving a reason.

For most eligible products, you must notify us within 14 days after you, or a person nominated by you, receives the goods.

After notifying us of cancellation, you must normally return the goods within a further 14 days.

Detailed instructions, return conditions, exceptions and refund procedures are provided in our Return and Refund Policy.

Nothing in these Terms limits your statutory cancellation rights.

17. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Before returning an item, please contact:

Email: info@rstmen.shop
Do not automatically send returns to our business address. The correct return address and instructions will be provided after your request has been reviewed.

Where a valid refund is due, it will normally be issued to the original payment method unless another method is expressly agreed.

18. Faulty or Misdescribed Goods

Products supplied by us must comply with applicable consumer protection law.

If a product is faulty, damaged, not as described, not of satisfactory quality or not fit for its normal or stated purpose, you may be entitled to a legal remedy.

Depending on the circumstances, available remedies may include:

  • Rejection and refund;

  • Repair;

  • Replacement;

  • Price reduction; or

  • Another remedy required by law.

Contact us promptly and provide your order number, a description of the issue and reasonable supporting evidence, such as photographs.

These Terms do not replace, restrict or exclude your statutory rights.

19. Personalised and Non-Returnable Products

The statutory right to cancel may not apply to certain products, including:

  • Products made to your specifications;

  • Clearly personalised products;

  • Sealed hygiene or health-protection products after the seal has been broken;

  • Goods that deteriorate or expire rapidly;

  • Sealed software, audio or video products after opening; and

  • Other products lawfully excluded from the cancellation right.

An exception will only apply where permitted by law and relevant to the product concerned.

Your rights concerning faulty, damaged or misdescribed goods remain unaffected.

20. Customer Accounts

You may be able to create a customer account on our website.

You are responsible for:

  • Providing accurate account information;

  • Keeping your login details confidential;

  • Restricting access to your device;

  • Informing us promptly of suspected unauthorised access; and

  • Ensuring that activity conducted through your account is authorised.

We may suspend or close an account where reasonably necessary to prevent fraud, protect security or address a material breach of these Terms.

You may contact us to request account closure, subject to any information we must retain for legal, accounting, fraud prevention or contractual purposes.

21. Reviews and Customer Content

Where our website allows you to submit reviews, photographs, comments or other content, you confirm that:

  • The content is accurate and based on genuine experience;

  • You have the right to submit it;

  • It does not infringe another person’s rights;

  • It is not defamatory, abusive, unlawful or misleading;

  • It does not contain malicious code; and

  • It does not disclose unnecessary personal or confidential information.

You retain ownership of your content. By submitting it, you grant us a non-exclusive, worldwide and royalty-free licence to display, reproduce, adapt and use it in connection with operating and promoting our store.

We may remove content that breaches these Terms, but we are not required to publish every submission.

22. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to rstmen.shop.

Protected content may include:

  • Text;

  • Product descriptions;

  • Graphics;

  • Photographs;

  • Logos;

  • Designs;

  • Videos;

  • Website layouts;

  • Software; and

  • Brand elements.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, sell or commercially exploit our content without prior written permission, except where permitted by law.

Third-party names, trademarks and content remain the property of their respective owners.

23. Third-Party Services and Links

Our website may contain links to or integrations with services operated by third parties, including payment providers, delivery providers, social networks and Shopify applications.

Third-party services may be governed by separate terms and privacy policies.

We are not responsible for the content, availability or independent practices of third-party websites that we do not control. A link does not necessarily mean that we endorse the third party.

This section does not exclude responsibility where a third party acts as our agent in fulfilling our obligations to you.

24. Website Availability

We aim to keep the website available and functioning correctly, but we do not guarantee continuous or uninterrupted access.

We may temporarily restrict access for:

  • Maintenance;

  • Security updates;

  • Technical problems;

  • System improvements;

  • Legal compliance; or

  • Events outside our reasonable control.

We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care and the loss was not reasonably foreseeable.

25. Errors and Corrections

Information on the website may occasionally contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions;

  • Prices;

  • Promotions;

  • Availability;

  • Delivery charges; or

  • Delivery estimates.

We may correct errors and update information at any time.

Where an error materially affects an order already submitted, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected item for a refund.

26. Our Responsibility to You

We are responsible for losses you suffer where those losses are a foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.

A loss is foreseeable where it was obvious that it would happen or where both parties knew, when the contract was formed, that it might happen.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory rights relating to goods;

  • Products that are faulty or not as described;

  • Breach of obligations that cannot lawfully be excluded; or

  • Any other matter for which liability cannot legally be limited.

27. Business Losses

Our products and services are primarily provided for private and domestic use.

Where you use products for a commercial or business purpose, we are not responsible for business losses that were not expressly agreed, including:

  • Loss of profit;

  • Loss of revenue;

  • Loss of business;

  • Loss of contracts;

  • Loss of opportunity; or

  • Business interruption.

This section does not affect any liability that cannot lawfully be excluded.

28. Events Outside Our Control

We are not responsible for a failure or delay caused by an event outside our reasonable control.

Such events may include natural disasters, severe weather, fire, flooding, war, terrorism, civil disturbance, government restrictions, epidemics, transport disruption, customs delays, internet outages, utility failures or industrial action.

Where such an event affects an accepted order, we will take reasonable steps to minimise the effect, keep you informed and provide any remedy required by law.

29. Privacy and Data Protection

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as necessary to:

  • Operate the website;

  • Process payments;

  • Fulfil orders;

  • Arrange delivery;

  • Provide customer support;

  • Prevent fraud; and

  • Comply with legal obligations.

Where consent is required for optional marketing or non-essential cookies, we will request that consent separately.

30. Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically regarding:

  • Order confirmations;

  • Payment status;

  • Delivery updates;

  • Returns and refunds;

  • Account security;

  • Customer service; and

  • Important changes affecting your order.

Transactional and service-related communications are separate from marketing communications.

You may unsubscribe from marketing emails at any time, but you may still receive messages necessary to administer an order or account.

31. Complaints

We aim to resolve complaints fairly and promptly.

To submit a complaint, contact:

Email: info@rstmen.shop

Address: 67 Mazurek Way, Swindon, United Kingdom

Please include:

  • Your full name;

  • Order number, where applicable;

  • A description of the issue;

  • Relevant evidence; and

  • The resolution you are requesting.

We will review the complaint and respond within a reasonable period.

32. Changes to These Terms

We may update these Terms to reflect changes in:

  • Our products or services;

  • Website functions;

  • Payment or delivery arrangements;

  • Applicable laws and regulations; or

  • Security and operational requirements.

The latest version will be published on this page with an updated revision date.

Changes will not normally alter the terms governing an order that we have already accepted unless:

  • The change is required by law;

  • The change benefits you; or

  • You expressly agree to it.

33. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

34. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

A delay in taking action does not prevent us from taking action later, subject to applicable legal time limits.

35. Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation as part of a business sale, restructuring or transfer.

Where a transfer materially affects your rights, we will provide appropriate notice.

You may only transfer your rights or obligations under these Terms with our written agreement, except where the law allows you to do so without consent.

36. Third-Party Rights

These Terms are between you and rstmen.shop.

Unless expressly stated otherwise, no other person has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any rights or remedies available to another person independently of that Act.

37. Governing Law and Jurisdiction

These Terms and any contract between you and rstmen.shop are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you will also retain the benefit of any mandatory consumer protections that apply where you live.

You may bring legal proceedings in the courts of the part of the United Kingdom where you live. We may also bring proceedings in the courts that have lawful jurisdiction over you.

Nothing in this section limits any mandatory rights available to consumers.

38. Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy;

  • Order confirmation; and

  • Any product-specific conditions presented before checkout,

form the agreement between you and rstmen.shop relating to your order and use of our services.

If product-specific terms conflict with these general Terms, the product-specific terms will apply only to the extent that they are lawful, fair and clearly disclosed before purchase.

39. Contact Information

Questions about these Terms of Service should be sent to:

rstmen.shop
Email: info@rstmen.shop

Address: 67 Mazurek Way, Swindon, United Kingdom