Refund policy

 

Thank you for shopping at rstmen.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the procedures for cancelling an order, returning an item, requesting a refund, or reporting a faulty product.

This policy applies to orders placed through rstmen.shop and does not limit or exclude any statutory rights available to consumers under applicable United Kingdom consumer protection law.

1. Right to Cancel an Online Order

For most products purchased online, you have the right to cancel your order without providing a reason.

You must notify us of your decision to cancel within 14 days from the date on which you, or a person nominated by you, receives the goods.

For an order containing multiple items delivered separately, the cancellation period begins on the day you receive the final item from that order.

To exercise your right to cancel, contact us at:

Email: info@rstmen.shop

Your cancellation request should include:

• Your full name

• Your order number

• The email address used to place the order

• The product or products you wish to return

• A clear statement that you wish to cancel the order

2. Returning Cancelled Orders

After notifying us that you wish to cancel, you must return the goods within 14 days.

Before sending any product, please contact info@rstmen.shop to obtain return authorisation and the correct return instructions.

Do not send products back without contacting us first. Unauthorised returns may be delayed or sent to an incorrect location.

Our business contact address is:

rstmen.shop
67 Mazurek Way
Swindon
United Kingdom

The address above must not automatically be treated as the return address. We will confirm the appropriate return address and instructions after reviewing your request.

3. Return Conditions

To help us process your return efficiently, products should be:

• Returned in their original condition

• Unused, except for reasonable inspection

• Unwashed and unworn

• Returned with original labels, accessories and packaging where reasonably possible

• Accompanied by proof of purchase or the relevant order information

You may inspect a product in the same way that you would reasonably inspect it in a physical shop. However, we may reduce the refund amount where the value of the product has been reduced because it was handled beyond what was reasonably necessary to establish its nature, characteristics and function.

Damaged packaging alone will not automatically invalidate a return, but customers should take reasonable care of the goods while they are in their possession.

4. Return Shipping Costs

When returning an unwanted product under the 14-day cancellation right, you will normally be responsible for the direct cost of returning the item unless:

• The product is faulty

• The product is damaged when delivered

• The product is materially different from its description

• We sent the wrong product

• We have agreed in writing to cover the return cost

Where a return is required because of our error or because the goods are faulty, damaged or not as described, we will provide appropriate return instructions and reimburse reasonable return shipping costs where applicable.

We recommend using a tracked shipping service and retaining the shipping receipt until your return and refund have been completed. We cannot be responsible for a return parcel that is lost before it reaches the authorised return location.

5. Refunds for Cancelled Orders

When a valid cancellation is accepted, we will refund:

• The price paid for the returned goods

• The original standard delivery charge, where applicable

Where you selected a delivery method more expensive than our standard delivery option, we are not required to refund the additional cost above the standard delivery charge.

We may withhold the refund until:

• We receive the returned goods; or

• You provide reliable evidence that the goods have been returned,

whichever occurs first.

Refunds will normally be processed within 14 days after we receive the returned goods or acceptable evidence that they have been sent back.

6. Refund Method

Approved refunds will be issued using the same payment method used for the original transaction, unless another method is expressly agreed.

We do not charge an administrative fee for processing a valid refund.

After we issue a refund, additional processing time may be required by your bank, card issuer, payment provider or financial institution. This processing period is outside our direct control.

7. Faulty, Damaged or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if a product is:

• Faulty

• Damaged during delivery

• Not as described

• Not fit for its normal or stated purpose

• Different from the product ordered

• Missing a material component

Email info@rstmen.shop and provide:

• Your order number

• A description of the problem

• Clear photographs or videos showing the issue

• Photographs of the packaging and shipping label, where relevant

Depending on the circumstances and your statutory rights, we may offer an appropriate remedy, including:

• A full or partial refund

• A replacement

• A repair, where suitable

• Reimbursement of reasonable return costs

Nothing in this policy limits your legal rights regarding goods that are faulty, not as described, or not of satisfactory quality.

8. Products Damaged During Delivery

Where a parcel appears visibly damaged at the time of delivery, please photograph the external packaging before opening it.

You should report transit damage as soon as reasonably possible so that we can investigate the issue with the delivery provider. Delayed reporting does not automatically remove your statutory rights, but prompt notification may help us resolve the matter more efficiently.

Please retain the product, packaging, shipping label and any damaged components until we confirm whether they are required for inspection or return.

9. Exceptions to the Right to Cancel

The statutory right to cancel may not apply to certain products, including:

• Products made to your specifications or clearly personalised

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken

• Goods that are liable to deteriorate or expire rapidly

• Sealed audio, video or computer software products once unsealed

• Digital content supplied immediately after you expressly consented to immediate supply and acknowledged the loss of your cancellation right

• Goods that become inseparably mixed with other items after delivery

Any exception will only be applied where permitted by applicable law.

10. Sale and Promotional Products

Products purchased during a sale, promotion or with a discount code are subject to the same statutory consumer rights as full-price products.

Where a valid refund is approved, the refund will be based on the amount actually paid for the returned product after discounts.

11. Exchanges

We do not guarantee direct exchanges.

Where you require a different product, colour or size, we may ask you to return the original item for a refund and place a new order. This allows replacement products to be processed accurately and remains subject to product availability.

Faulty or incorrectly supplied items may be replaced where appropriate and available.

12. Order Changes and Cancellations Before Dispatch

Contact us as soon as possible if you need to change or cancel an order before it is dispatched.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or stopped once processing has begun.

If the order has already been dispatched, you may need to receive it and follow the return procedure described in this policy.

13. Refused and Unclaimed Deliveries

Please contact us before refusing delivery unless the parcel is clearly damaged or was not ordered by you.

Where an order is returned because:

• The customer refused delivery without prior agreement

• An incorrect or incomplete address was provided

• The parcel was not collected

• Delivery could not be completed after reasonable attempts

we may deduct reasonable return or redelivery costs from the refund where legally permitted and where those costs were caused by the customer.

This section does not affect your rights where the goods are faulty, damaged, incorrect or not as described.

14. Late or Missing Refunds

If you have not received an approved refund:

1. Check the original payment account again.

2. Contact your bank, card issuer or payment provider.

3. Allow any standard payment processing period stated by your provider.

4. Contact us at info@rstmen.shop if the refund still does not appear.

Please include your order number and any refund confirmation provided by us.

15. Proof of Purchase

We may request reasonable evidence that the product was purchased from rstmen.shop, such as:

• An order confirmation email

• An order number

• A payment record

• The email address used at checkout

This information helps us verify the transaction and process the request securely.

16. Abuse and Fraud Prevention

We reserve the right to investigate return requests that appear fraudulent, abusive or inconsistent with the original order.

This may include returns involving substituted items, deliberate damage, falsified evidence or repeated misuse of the returns process.

We will not refuse a legitimate return or statutory remedy solely because a customer has previously returned products.

17. Contact Information

For cancellations, returns, refunds or questions about this policy, contact us using the following details:

Company Name: rstmen.shop
Email: info@rstmen.shop

Business Address: 67 Mazurek Way, Swindon, United Kingdom

When contacting us about an order, please include your full name, order number and a clear description of your request.

18. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our operations, services or applicable requirements.

The latest version will be published on this page with an updated revision date. Any changes will not reduce statutory rights that already apply to an existing purchase.