Legal notice

 

This Legal Notice provides important information about the ownership, operation and permitted use of the rstmen.shop website.

By accessing, browsing or using this website, you acknowledge that you have read and understood this Legal Notice. Your use of the website is also subject to our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy.

1. Website Operator

This website is operated by:

Business and Store Name: rstmen.shop
Website: rstmen.shop
Email: info@rstmen.shop

Business Address: 67 Mazurek Way, Swindon, United Kingdom

For customer service enquiries, complaints, order questions or legal correspondence, please contact us using the details above.

2. Nature of Our Business

rstmen.shop is an online retail store offering men’s and women’s clothing and fashion products.

Products available through our website may include dresses, skirts, jeans, trousers, tops, shirts, jackets, coats and other apparel and fashion-related items.

The products displayed on our website are intended primarily for purchase by individual consumers for personal and domestic use.

3. Ecommerce Platform

Our online store is hosted using Shopify’s ecommerce platform.

Shopify provides technical infrastructure that enables us to display products, process orders, operate checkout functions and manage our online store.

The use of Shopify does not mean that Shopify is the seller of products purchased from rstmen.shop. Unless otherwise expressly stated, the contract for the purchase of goods is between the customer and rstmen.shop.

Certain payment, analytics, security or website functions may be provided by Shopify or other independent service providers under their own applicable terms and privacy notices.

4. Website Information

We take reasonable care to ensure that information published on this website is accurate, understandable and current.

However, website information may occasionally contain:

• Typographical errors;

• Inaccuracies;

• Formatting errors;

• Technical errors;

• Outdated information; or

• Unintentional omissions.

We may correct, update or remove website content where reasonably necessary.

Information on this website is provided for general shopping and informational purposes. Customers should review the complete product description, size information, price, delivery terms and applicable policies before placing an order.

5. Product Descriptions

We make reasonable efforts to describe our products accurately.

Product information may include:

• Product photographs;

• Available colours;

• Size options;

• Fabric or material information;

• Garment measurements;

• Care instructions;

• Style information; and

• Other relevant characteristics.

Actual product colours may appear differently depending on screen settings, lighting, device type and display configuration.

Measurements may be approximate, and minor variations may occur due to different measuring methods or normal manufacturing tolerances.

Nothing in this section limits your rights where goods are faulty, materially different from their description, not of satisfactory quality or not fit for their normal or stated purpose.

6. Clothing Sizes

Customers should review the product-specific size guide before completing a purchase.

Sizing may vary between products, manufacturers and clothing styles. A size label used for one product may not have exactly the same measurements as the same size label used for another product.

Where available, customers should compare their own measurements with the measurements shown on the relevant product page.

General sizing guidance does not guarantee that a particular product will provide a preferred personal fit.

7. Prices

Product prices are displayed on the website and may be changed before an order is placed.

The applicable price is normally the price displayed during checkout when the customer submits the order.

Before payment, customers will be given an opportunity to review:

• Product prices;

• Product quantities;

• Applicable discounts;

• Delivery charges, where applicable;

• Taxes collected by us, where applicable; and

• The total amount payable.

All orders receive free standard shipping in accordance with our Shipping Policy.

If a price is clearly incorrect because of an obvious technical or administrative error, we may contact the customer before accepting or fulfilling the order. The customer may be given the option to proceed at the correct price or cancel the affected product for a refund.

8. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that it will remain available until an order is accepted and dispatched.

If a product becomes unavailable after an order is placed, we may:

• Contact the customer;

• Offer a suitable alternative with the customer’s agreement;

• Cancel the unavailable product; or

• Issue a refund for the unavailable product.

We will not knowingly send a materially different substitute without informing the customer.

9. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the products selected during checkout.

An automatic order acknowledgement confirms that we have received the order, but it does not necessarily confirm that the order has been accepted.

A binding purchase contract is normally formed when we send an order acceptance or dispatch confirmation, or when we otherwise clearly confirm acceptance.

We may refuse or cancel an order on reasonable grounds, including where:

• A product is unavailable;

• Payment cannot be authorised;

• Order information cannot be verified;

• An obvious pricing error has occurred;

• Fraud or unauthorised activity is suspected;

• The delivery address cannot be serviced; or

• The order breaches our published terms.

Where we cancel an order after payment has been taken, the relevant payment will be refunded.

10. Payments

Available payment methods are displayed during checkout.

Payments may be processed by Shopify Payments or another authorised payment service provider.

By submitting payment information, the customer confirms that:

• The information provided is accurate;

• The customer is authorised to use the payment method;

• The payment method has sufficient funds or credit; and

• The payment provider may process the order amount.

Payment providers may perform identity, fraud-prevention and security checks under their own terms.

We do not generally receive or store complete payment-card details when those details are entered directly into a payment provider’s secure system.

11. Shipping and Delivery

All eligible orders placed through rstmen.shop receive free standard shipping.

Our estimated standard delivery time is 15–20 calendar days from the date the order is confirmed.

Shipping estimates include order processing, product preparation, packaging, dispatch and transportation.

Delivery may be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, security inspections, incorrect address details or other exceptional events.

Complete shipping information is provided in our Shipping Policy.

12. Cancellations, Returns and Refunds

Customers may have rights to cancel eligible online orders and return products in accordance with applicable United Kingdom consumer law.

Return eligibility, conditions, procedures, costs and refund times are explained in our Return and Refund Policy.

Customers must contact us before returning a product:

Email: info@rstmen.shop
Telephone: +44 7655 459166

Products must not automatically be returned to our business address. The authorised return address and relevant return instructions will be provided after the return request has been reviewed.

Nothing in our policies excludes or restricts statutory rights relating to faulty, damaged, incorrect or misdescribed goods.

13. Consumer Rights

Our Terms of Service, policies and notices are intended to operate alongside applicable United Kingdom consumer protection law.

Nothing on this website is intended to exclude, restrict or replace any consumer right that cannot lawfully be excluded.

Where a provision of this Legal Notice or another website policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

14. Intellectual Property

Unless otherwise stated, the content available on this website is owned by, controlled by or licensed to rstmen.shop.

Protected content may include:

• Business and store names;

• Logos;

• Product descriptions;

• Written content;

• Photographs;

• Graphics;

• Icons;

• Videos;

• Page layouts;

• Website designs;

• Promotional materials; and

• Software-related elements.

All intellectual property rights in third-party names, trademarks, photographs, software and other third-party content remain the property of their respective owners.

15. Permitted Use

You may access and use this website for lawful, personal and non-commercial shopping purposes.

You may view website pages and temporarily store information required for normal browsing or purchasing activity.

You must not, without prior written permission:

• Reproduce substantial parts of the website;

• Republish our content on another website;

• Sell, license or commercially exploit our content;

• Remove copyright or ownership notices;

• Modify product photographs or branding for commercial use;

• Use automated tools to scrape or extract website content;

• Copy our product descriptions for resale purposes; or

• Present our content as belonging to another business.

Nothing in this Legal Notice grants ownership of any intellectual property right.

16. Prohibited Website Activity

You must not use the website to:

• Commit or facilitate fraud;

• Place an order using unauthorised payment information;

• Upload malicious software;

• Interfere with website security;

• Attempt to access another customer’s account;

• Collect personal information without authority;

• Misrepresent your identity;

• Submit false reviews or complaints;

• Infringe intellectual property rights;

• Transmit unlawful, abusive or defamatory content; or

• Violate any applicable law.

We may restrict or suspend access where we reasonably believe that unlawful, fraudulent or harmful activity has occurred.

17. Customer Reviews and Submitted Content

Where customers are permitted to submit reviews, images, comments or other content, the person submitting the content confirms that:

• The content is accurate and based on a genuine experience;

• They have the right to submit it;

• It does not infringe another person’s rights;

• It is not unlawful, abusive or misleading;

• It does not include unnecessary confidential information; and

• It does not contain malicious code.

By submitting content, the customer grants us a non-exclusive and royalty-free licence to display, reproduce and use that content for operating and promoting our store.

We may moderate or remove submitted content that breaches our policies or applicable law.

18. Third-Party Links

This website may contain links to websites or services operated by third parties.

Third-party links may include links to:

• Payment providers;

• Delivery providers;

• Social media platforms;

• Product-tracking services;

• Shopify applications; or

• Other external resources.

A link to a third-party website does not necessarily mean that we endorse or control that website.

Independent third-party websites are governed by their own terms, policies and privacy practices. Customers should review those documents before using an external service or providing personal information.

19. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our website may use cookies and similar technologies to:

• Operate essential website functions;

• Maintain the shopping basket;

• Support checkout;

• Prevent fraud;

• Remember customer preferences;

• Analyse website performance; and

• Support advertising or marketing where permitted.

Additional information about personal data, cookies, marketing preferences and customer rights is provided in our Privacy Policy and available cookie controls.

20. Website Security

We use reasonable technical and organisational measures intended to protect our website and customer information.

However, no online service, internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for:

• Keeping account passwords confidential;

• Using secure devices and internet connections;

• Reviewing payment and order information carefully;

• Avoiding suspicious links or messages; and

• Informing us promptly of suspected unauthorised account activity.

rstmen.shop will not ask customers to disclose account passwords or complete payment-card numbers by ordinary email.

21. Website Availability

We aim to keep the website accessible and functioning correctly, but uninterrupted availability cannot be guaranteed.

Access may be temporarily restricted because of:

• Maintenance;

• Security updates;

• Technical failures;

• Hosting interruptions;

• System improvements;

• Legal requirements; or

• Circumstances outside our reasonable control.

We may change, suspend or discontinue website features where reasonably necessary.

Such changes will not remove obligations or consumer rights that already apply to an accepted order.

22. Disclaimer

The website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

• Every website function will always be available;

• The website will always be free from minor errors;

• All content will remain unchanged;

• Every product will remain available; or

• External websites will operate correctly.

This disclaimer does not apply to obligations concerning goods purchased from us and does not exclude any liability or consumer right that cannot lawfully be excluded.

23. Limitation of Liability

We are responsible for foreseeable losses caused by our breach of contract or failure to exercise reasonable care.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of statutory consumer rights;

• Faulty or misdescribed goods; or

• Any matter for which liability cannot legally be excluded.

Our products are primarily supplied for personal and domestic use.

We are not responsible for business losses that were not expressly agreed, including loss of profit, revenue, contracts or commercial opportunities resulting from use of products for an unauthorised business purpose.

24. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• Fire or flooding;

• War or civil disturbance;

• Government restrictions;

• Transport disruption;

• Carrier failures;

• Internet or utility outages;

• Industrial action;

• Public emergencies; or

• Other exceptional events.

Where such an event affects an accepted order, we will take reasonable steps to reduce the effect, communicate with the customer and provide any remedy required by law.

25. Complaints

We aim to handle customer complaints fairly and within a reasonable period.

Complaints may be submitted using the following details:

Email: info@rstmen.shop

Address: 67 Mazurek Way, Swindon, United Kingdom

Please include:

• Your full name;

• Your order number, where applicable;

• A clear description of the issue;

• Relevant photographs or documents; and

• The resolution requested.

We may request additional information where reasonably necessary to investigate the complaint.

26. Governing Law

This Legal Notice and the use of this website are governed by the laws of England and Wales.

Consumers living in Scotland or Northern Ireland continue to benefit from mandatory consumer protections applicable in the part of the United Kingdom where they live.

Legal proceedings may be brought before a court with lawful jurisdiction, including the courts serving the consumer’s place of residence where applicable.

27. Severability

If any provision of this Legal Notice is determined to be unlawful, invalid or unenforceable, that provision will be removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

28. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our website;

• Our business operations;

• Products or services;

• Technology providers;

• Applicable laws; or

• Internal procedures.

The latest version will be published on this page, and the “Last Updated” date will be revised.

Changes will not normally reduce rights that already apply to an accepted customer order.

29. Contact Us

Questions concerning this Legal Notice or the operation of the website may be sent to:

rstmen.shop
Email: info@rstmen.shop

Business Address: 67 Mazurek Way, Swindon, United Kingdom