Shipping policy

 

Thank you for shopping at rstmen.shop. This Shipping Policy explains how orders are processed, dispatched and delivered when you purchase products through our website.

rstmen.shop sells men’s and women’s clothing, including dresses, skirts, jeans, trousers, tops, shirts, jackets, coats and other fashion apparel.

By placing an order through our website, you acknowledge and agree to the shipping terms set out below.

1. Contact Information

For questions about shipping, order processing, delivery or tracking, please contact us:

Store Name: rstmen.shop
Email: info@rstmen.shop

Business Address: 67 Mazurek Way, Swindon, United Kingdom

When contacting us about an existing order, please provide your full name, order number and the email address used during checkout.

2. Shipping Destinations

We currently provide delivery to eligible addresses within the United Kingdom.

Available delivery destinations are determined during checkout. If your address cannot be accepted by our checkout system, please contact us before placing your order.

We may be unable to deliver to certain restricted locations, freight-forwarding addresses, inaccessible addresses or locations that cannot be serviced by our delivery partners.

3. Free Standard Shipping

All orders placed through rstmen.shop receive free standard shipping.

There is no minimum order value required to qualify for free standard shipping.

No standard shipping charge will be added to your order at checkout.

Free standard shipping applies to all eligible men’s and women’s clothing orders placed directly through rstmen.shop.

If an optional express or premium delivery service becomes available, the additional cost and estimated delivery time will be clearly displayed during checkout before payment is completed.

4. Estimated Delivery Time

The estimated delivery time for all standard shipping orders is:

15–20 calendar days from the date the order is confirmed.

The 15–20 calendar-day delivery estimate includes:

• Order verification

• Payment confirmation

• Product preparation

• Quality inspection

• Packaging

• Dispatch

• Transportation

• Final delivery

Calendar days include weekdays, weekends and public holidays. However, order processing and dispatch activities normally take place on business days.

The delivery estimate begins after:

• Your order has been successfully submitted;

• Your payment has been authorised;

• Your delivery address has been accepted; and

• We have sent your order confirmation.

The estimated delivery period is not a guaranteed appointment or exact delivery date unless we have expressly confirmed a specific date in writing.

5. Order Processing

After receiving your order, we may need to:

• Verify the order information;

• Confirm payment authorisation;

• Perform fraud-prevention checks;

• Confirm product availability;

• Prepare the selected sizes and colours;

• Inspect the clothing for visible defects;

• Package the products securely; and

• Transfer the parcel to the delivery provider.

Processing time is included within the total estimated delivery period of 15–20 calendar days.

Orders placed during weekends, UK public holidays or periods of unusually high demand may begin processing on the next available business day.

6. Order Confirmation

After placing an order, you should receive an order confirmation email.

The order confirmation will normally include:

• Your order number;

• Products ordered;

• Selected sizes and colours;

• Product quantities;

• Delivery address;

• Payment amount; and

• Selected delivery method.

Please review your order confirmation carefully.

If you notice an incorrect address, size, colour, product or quantity, contact us immediately at info@rstmen.shop.

We will make reasonable efforts to correct an order before processing or dispatch begins, but changes cannot be guaranteed after an order has entered fulfilment.

7. Shipping Confirmation

When your order has been dispatched, we will normally send a shipping confirmation email.

The shipping confirmation may include:

• Your tracking number;

• The name of the delivery provider;

• A tracking link;

• Dispatch information; and

• The latest estimated delivery information.

Please ensure that the email address provided during checkout is complete and accurate.

Customers should also check spam or junk folders if an expected order or shipping confirmation has not appeared in the main inbox.

8. Tracking Information

Where tracking is available, you can use the tracking number provided in your shipping confirmation to check the progress of your parcel.

Tracking information may not appear immediately after dispatch. The delivery provider may require several days to scan the parcel and display the first tracking update.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving or has been lost.

Tracking information is provided by the delivery provider and may occasionally be delayed or incomplete.

Please contact info@rstmen.shop if:

• Tracking has not updated for an extended period;

• Tracking shows an unexpected delivery problem;

• The parcel appears to be returning to the sender; or

• The estimated delivery period has passed.

9. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please check the following information carefully:

• Recipient’s full name;

• House or building number;

• Street name;

• Flat, apartment or unit number;

• Town or city;

• County, where applicable;

• Postcode;

• Telephone number; and

• Email address.

We are not responsible for delays caused by incorrect, incomplete or improperly formatted information supplied by the customer.

If a parcel is returned because the customer provided an incorrect or incomplete address, we may request payment of reasonable redelivery costs before sending the parcel again.

This does not apply where the delivery problem was caused by us or by a delivery provider acting on our behalf.

10. Changing a Delivery Address

Contact us as soon as possible if you need to change your delivery address.

Send your request to:

info@rstmen.shop

Your message should include:

• Your full name;

• Order number;

• Original delivery address; and

• Correct delivery address.

We will make reasonable efforts to update the address before dispatch. However, we cannot guarantee an address change after processing has begun.

Once a parcel has been dispatched, we may be unable to redirect it or change the destination.

Customers should not place a second order solely to correct an address without first contacting us.

11. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We may be able to update or cancel an order before fulfilment begins. However, we cannot guarantee that a request can be completed once the order has entered processing or has been dispatched.

If the order has already been dispatched, you may need to receive the parcel and follow the cancellation and return procedures stated in our Return and Refund Policy.

Submitting a cancellation request after dispatch does not automatically stop a parcel that is already in transit.

12. Separate Shipments

An order containing multiple items may be delivered in more than one parcel.

Separate shipments may occur because:

• Products are prepared at different fulfilment locations;

• Different items become available at different times;

• Package weight or size restrictions apply;

• Carrier requirements make separate shipment necessary; or

• Separate dispatch helps prevent unnecessary delays.

You will not be charged additional standard shipping fees if we divide your order into multiple parcels.

Separate parcels may:

• Have different tracking numbers;

• Be handled by different delivery providers; and

• Arrive on different dates within the estimated delivery period.

Please do not assume that an item is missing until all expected parcels have arrived.

13. Delivery Providers

We may select an appropriate postal service, courier or delivery provider based on:

• Delivery destination;

• Parcel size and weight;

• Product availability;

• Carrier capacity;

• Service reliability; and

• Current delivery conditions.

Customers may not always be able to select a particular delivery provider.

We reserve the right to change the delivery provider where reasonably necessary, provided that the change does not reduce your statutory rights.

14. Delivery Attempts

Depending on the delivery provider and location, a parcel may be:

• Delivered directly to the recipient;

• Delivered to another authorised person at the address;

• Left in a customer-authorised safe place;

• Delivered to an authorised neighbour;

• Redirected to a local collection point; or

• Subject to another delivery attempt.

The delivery provider may leave a card, email, text message or tracking notification with further instructions.

Customers are responsible for monitoring available tracking information and following reasonable instructions provided by the carrier.

If a parcel is held at a collection point, it must be collected within the period specified by the delivery provider.

15. Safe-Place and Neighbour Deliveries

If you authorise a delivery provider to leave a parcel in a safe place or deliver it to a neighbour, you should ensure that the selected location or person is suitable.

A safe place should be secure, concealed and protected from weather.

If a parcel delivered to an authorised location is reported missing, we may review:

• Tracking records;

• Delivery photographs;

• GPS delivery data;

• Safe-place instructions;

• Delivery-provider records; and

• Other available evidence.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

16. Delivery Delays

Although we aim to deliver orders within 15–20 calendar days, unexpected delays may occasionally occur.

Possible causes include:

• Severe weather;

• Carrier network congestion;

• Transport disruption;

• UK public holidays;

• High seasonal demand;

• Security inspections;

• Customs procedures;

• Incorrect delivery information;

• Failed delivery attempts;

• Industrial action;

• Technical problems;

• Public emergencies; or

• Other circumstances outside our reasonable control.

Where we become aware of a material delay, we will make reasonable efforts to provide updated delivery information.

If your order has not arrived within 20 calendar days after confirmation, please contact info@rstmen.shop.

We will review the tracking information and, where appropriate, contact the delivery provider.

17. Time-Sensitive Orders

Customers should allow additional time when ordering clothing for:

• Weddings;

• Parties;

• Holidays;

• Birthdays;

• Performances;

• Formal events;

• Travel; or

• Other time-sensitive occasions.

The estimated delivery period is 15–20 calendar days, but unexpected carrier or operational delays may occur.

If delivery by a particular date is essential, contact us before placing the order. We will confirm whether the requested date can reasonably be met.

Unless we expressly confirm a specific delivery date in writing, we cannot guarantee that an order will arrive before a particular event.

18. Delivery Beyond the Estimated Timeframe

If we cannot deliver your order within the agreed delivery timeframe, we may provide:

• An updated estimated delivery date;

• An explanation of the delay;

• Continued delivery with your agreement;

• Cancellation of the affected order; or

• A refund where required.

You may contact us to discuss your available options if a material delay occurs.

Nothing in this policy limits any statutory right you may have where goods are not delivered within an agreed or legally required period.

19. Lost Parcels

A parcel will not automatically be treated as lost solely because tracking has not updated for several days.

If your parcel has not arrived after the estimated delivery period, contact:

info@rstmen.shop

Please provide:

• Your full name;

• Order number;

• Delivery address;

• Tracking number, where available; and

• A description of the issue.

We may need to open an investigation with the delivery provider before issuing a replacement or refund.

If the delivery provider confirms that the parcel was lost before successful delivery, we will provide an appropriate remedy, which may include:

• Sending a replacement, subject to availability; or

• Issuing a refund to the original payment method.

20. Parcels Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check all entrances and secure areas around the property.

2. Check any nominated safe place.

3. Ask members of your household.

4. Check with neighbours or building reception staff.

5. Review available delivery photographs.

6. Allow until the end of the delivery day.

7. Contact the delivery provider where appropriate.

8. Contact us if the parcel remains missing.

We may ask you to provide written confirmation that the parcel was not received.

Reports involving parcels marked as delivered will be investigated using the available tracking and delivery evidence.

21. Damaged Parcels

Please inspect the external packaging when your parcel arrives.

If the parcel appears damaged:

• Photograph the package before opening it;

• Photograph the shipping label;

• Retain all packaging;

• Inspect each product carefully; and

• Contact us as soon as possible.

Send your order number and clear photographs to:

info@rstmen.shop

A damaged outer package does not always mean that the clothing inside has been damaged. We will review the condition of the products and provide an appropriate resolution.

Prompt reporting helps us investigate the issue with the delivery provider, but delayed reporting does not automatically remove your statutory rights.

22. Missing Items

Please check all items and packaging after delivery.

If an item appears to be missing, first review your shipping confirmation to determine whether the order was divided into separate parcels.

If all expected parcels have arrived and an item is still missing, contact info@rstmen.shop.

Please include:

• Your order number;

• The missing product;

• Photographs of the products received;

• Photographs of the shipping package; and

• Photographs of the shipping label.

We will review the fulfilment and delivery records and provide an appropriate remedy where the missing item is confirmed.

23. Incorrect Products, Sizes or Colours

If you receive an incorrect product, size or colour, contact us before returning the item.

Send the following information to info@rstmen.shop:

• Your order number;

• The product ordered;

• The product received;

• Clear photographs of the product;

• A photograph of the size or care label;

• A photograph of the packaging; and

• A photograph of the shipping label.

Where our error is confirmed, we will provide appropriate return instructions and a suitable remedy.

Do not return an incorrect product without first obtaining return instructions.

24. Unclaimed or Refused Deliveries

A parcel may be returned if:

• The recipient refuses delivery;

• The parcel is not collected;

• Delivery instructions are not followed;

• The delivery provider cannot access the address;

• An incorrect address was supplied; or

• Reasonable delivery attempts are unsuccessful.

If a parcel is returned for a reason caused by the customer, we may request payment of reasonable redelivery or return costs where legally permitted.

If delivery was refused because the parcel was visibly damaged, incorrectly supplied or affected by our error, please contact us immediately.

25. Returned-to-Sender Parcels

If tracking indicates that your parcel is being returned to the sender, contact us promptly.

We will review the reason for the return.

If the return was caused by:

• Our error;

• A fulfilment error; or

• A delivery-provider error,

we will arrange an appropriate replacement or refund.

If the return was caused by an incorrect address, failure to collect or another customer-related issue, we may require confirmation of the correct address and payment of reasonable redelivery costs before resending the order.

26. Clothing Packaging

Clothing may be folded and securely packaged to reduce unnecessary parcel size and protect products during transportation.

Garments may have temporary creasing when removed from the package. Temporary packaging creases are not normally considered shipping damage.

Customers should follow the care instructions attached to each garment.

Before ironing or steaming an item, check the fabric composition and care label. Excessive heat may damage synthetic fabrics, printed designs, decorative elements or delicate materials.

27. Customs, Taxes and Additional Charges

Free standard shipping means that we do not charge a separate standard delivery fee.

The product price, applicable taxes collected by us and total amount payable will be displayed during checkout.

If a delivery provider unexpectedly requests payment that was not disclosed during checkout, contact info@rstmen.shop before making the payment.

Customers should not pay an unexpected request received through an unverified email, message or website.

28. Risk of Loss or Damage

We remain responsible for the goods while they are being transported by a delivery provider selected by us.

Responsibility generally passes to you when the goods are physically delivered to:

• You;

• A person identified by you to receive them; or

• A safe place or neighbour specifically authorised by you.

This does not affect your rights where goods arrive damaged, faulty, incorrect or not as described.

29. Fraud Prevention and Order Verification

To protect customers and prevent unauthorised transactions, we may review an order before dispatch.

We may contact you to verify:

• Customer identity;

• Delivery address;

• Billing information;

• Payment authorisation; or

• Other relevant order details.

An order may be delayed while reasonable verification is completed.

If requested verification is not provided, or if we reasonably believe that an order is fraudulent or unauthorised, we may cancel the order and return the payment to the original payment method.

30. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information;

• Selecting the correct products, sizes, colours and quantities;

• Monitoring order and tracking notifications;

• Ensuring that the delivery location is accessible;

• Arranging collection where required;

• Following reasonable delivery-provider instructions;

• Reporting delivery issues promptly; and

• Retaining order information until delivery is completed.

Customers should not publish order numbers, delivery addresses or tracking details in public comments or on social media.

31. Returns After Delivery

If your order has been delivered and you wish to return an item because it is unsuitable, unwanted or the wrong size, please review our Return and Refund Policy.

Before returning any product, contact:

info@rstmen.shop

Do not automatically send products to our business address. We will provide the correct return instructions and authorised return address after reviewing your request.

Shipping and delivery claims are handled separately from change-of-mind returns.

32. Statutory Consumer Rights

Nothing in this Shipping Policy excludes, restricts or replaces any statutory rights available to consumers under applicable United Kingdom law.

Where any provision of this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will apply.

33. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery providers;

• Fulfilment procedures;

• Shipping destinations;

• Store operations;

• Applicable legal requirements; or

• Customer service processes.

The latest version will be published on this page with an updated revision date.

Changes will not normally reduce rights that already apply to an accepted order.

34. Contact Us

For questions about shipping, delivery, tracking, missing parcels or damaged orders, contact:

rstmen.shop
Email: info@rstmen.shop

Business Address: 67 Mazurek Way, Swindon, United Kingdom

Please include your full name, order number and a clear description of the delivery issue so that we can assist you efficiently.